What to do if your TfL Oyster or Zip card is lost or stolen

From how to cancel it and the effect on the balance, there are steps you should consider takingOyster cards revolutionised travel across London, making it easier and faster to get across the capital, and despite the uptick in journeys now made with contactless payments, they are still used by many to get around. They are easy to misplace, however. If yours is lost, damaged or stolen, here are some tips to get you back on track.Check whether your card is registered to a Transport for London (TfL) account. If you lose an unregistered card, you can’t get a refund or replacement, and will lose any pay-as-you-go credit.For a registered card, sign in to your TfL account and report it missing, stolen or faulty. You can also report a lost, stolen or damaged Oyster photocard, including the five to 10, 11-15 or 16+ zip cards, 18+ student, apprentice, 60+ and veterans Oyster photocard, by logging in to your web account. This will cancel the cards.Order a replacement card online or buy one at an Oyster Ticket Stop, which you can find in many newsagents or corner shops around London. It costs £7 for a new Oystercard and £11 to replace a photocard, plus postage. Your pay-as-you-go balance will transfer to your new card as long as you’re registered, as will a travelcard or bus and tram pass if you have at least five days travel remaining. If the card is for someone under 18, a parent or guardian must apply on their behalf.Create an account if you haven’t already and connect it to your Oyster card. You’ll already have an account if you buy a Zip card, 18+ student, apprentice, 60+ or veterans Oyster photocards.Transfer your account to your new card by confirming a security question and answer on your TfL account, or providing details of a journey you made with the Oyster card in the last eight weeks. You can do this by selecting “add new Oyster card” and entering the card number, or under the “transfer my products to another Oyster card” on your TfL account after you’ve reported it missing. If the card is for someone under 18, a parent or guardian will have to do this for them.If you get discounted travel, such as with a railcard, you will need to have the discount added to your replacement card. You can do this by asking a member of staff at a station to connect them, so will need your railcard handy.Keep your Oyster card in a secure place, ideally not with other cards, so if you lose one, you don’t lose them all. Continue reading...Weiter zum vollständigen Artikel bei TheGuardian Weiter zum vollständigen Artikel bei TheGuardian